Joshua M – Senior Solutions Advisor

Josh is a graduate of the Northland Career Center and has attained more than 16 years’ experience in load analysis, system design, equipment installation and codes work. He earned a Federal EPA 608 Universal Certification in Air-Conditioning and Refrigeration and maintains the following advanced credentials: 

• Professional Master Mechanical License
• Ground-Source Heat Pump Design Certification
• Ground-Source Heat Pump Loop Installer Certification
• Advanced Onsite Waste Treatment System License 
• Onsite Wastewater Treatment System Inspection License
• Department of Natural Resources Ground-Source Heat Pump Installer License

Josh has received training in high performance homes and completes annual professional continuing education to maintain his professional licensure. Additionally, he participates in above-industry-standard continuing education per year in advanced systems design and building science. His area of expertise is load analysis, system design, maintenance, and code compliance. 

Finally, Josh successfully passed all given motor vehicle, and background screenings. He will arrive at your location in uniform with an employee badge. Josh is warm, social and believes in high performance homes and systems. He looks for creative solutions to problems or challenging project goals. He embodies the protagonist personality type. You can trust Josh to take care of your total home solution needs in an expert and thoughtful manner!

“Josh took the time to explain the issues with our HVAC system and how to correct it versus putting additional equipment in place. He also discussed additional ways to improve that were above the services that they offer. Thank you for being an advocate for us.”

Kristen A.

Brandi – Sales Coordinator and Scheduler

Brandi is a graduate of National American University earning an Associate of Science Degree. Additionally, Brandi has attained more than 9 years’ experience in client relations, scheduling and office operations including management and supervisory roles. She has earned a Federal EPA 608 Universal Certification in Air-Conditioning and Refrigeration, as well as advanced certification in duct work cleaning and sanitation. 

Brandi receives more than 120 hours of ongoing above-industry-standard continuing education in electrical, plumbing and heating and air-conditioning per year. Additionally, Brandi continues her professional technical education by pursuing electrical and plumbing credentialing. This technical training enables her to create options for clients, offer expert customer communications, and provide client education. 

Finally, Brandi passed all given background screenings. She is passionate, and imaginative, eagerly crafting solutions for clients. She embodies the adventurer’s personality, and you can trust Brandi to take care of your needs in an informed and considerate manner!

“Pls recognize your wonderful employees: Brandy is a Rock Star, easy to talk to and very understanding of my issue in my home. She has knowledge of your products and I was able to make a sound decision to purchase a furnace.”

Lorraine A.

Elizabeth – Office Manager and Authorizations

Elizabeth has attained more than 5 years’ experience in client services, process improvement, and administration. She has earned a Federal EPA 608 Universal Certification in Air-Conditioning and Refrigeration, and continues to deepen her industry knowledge and professional education through electrical and plumbing credentials.

Elizabeth receives more than 120 hours of ongoing above-industry-standard continuing education in electrical, plumbing and heating and air-conditioning per year. This technical training enables her to provide superior customer communications and client education as well as speedy work authorizations.

Finally, Elizabeth passed all given background screenings. She is thoughtful and principled, helping to make a difference every day. She exemplifies the advocate personality with her zeal to help people. You can trust Elizabeth to take care of your needs in a prompt and genteel manner!

“I had the honor of working with this group through Cinch Home Warranty Company. Home Performance Group dealt with my hot headedness with professionalism and grace. I wanted to personally thank Brandy, and Elizabeth. Thank you all!”

Paula H.

Nick A – Senior Technician

Nick is a graduate of Vatterott Technical College and has attained more than 20 years’ experience in our industries. He attained a Federal EPA 608 Universal Certification in Air-Conditioning and Refrigeration. Nick has earned and maintains the following advanced credentials: 

• Professional Master Mechanical License 
• HVAC Excellence Professional Certification
  • Core
  • Electric Heat
  • Gas Heat
  • Combustion Analysis
• MST Academy Master Appliance Certification
• Duct-Work Cleaning and Sanitation

As a Senior Technician, Nick is a contributing member and technical advisor to our challenging cross-training apprenticeship program and serves as a mentor to our younger tradesman. Nick receives more than 120 hours of ongoing above-industry-standard continuing education in heating, air-conditioning, electrical and plumbing per year. This technical training enables accurate diagnostics, best in class repairs and maintenance, and code compliant installations ensuring our work is the best. Nick’s area of distinctive expertise is gas furnaces, air-conditioners and appliances. 

Finally, Nick successfully passed all given motor vehicle, and background screenings. He will arrive at your location in uniform with a name patch and employee badge driving a white service van. Nick is devoted, responsible and highly observant to the details epitomizing the defender personality. You can trust Nick to take care of your home needs in an expert and informative manner!

“Nick was AWESOME – he helped explain the situation to me and possible options. He was there for initial diagnosis as well as the eventual fix. would highly recommend this company and specifically Nick!”

John S.

Shane – Senior Technician

Shane is a graduate of Northland Career Center earning a two-year certificate in electronics. He has attained more than 10 years’ experience in our industries, and has a Federal EPA 608 Universal Certification in Air-Conditioning and Refrigeration. Additionally, Shane has earned and maintains the following advanced credentials:

• MST Academy Master Appliance Certification

As a Senior Technician, Shane provides guidance, training, and mentorship to younger tradesman accelerating their growth and organizational excellence. Shane receives more than 120 hours of ongoing above-industry-standard continuing education in heating, air-conditioning, electrical and plumbing per year. Additionally, he is pursuing HVAC Excellence advanced certification with further areas of concentration. This technical training enables proper diagnostics, code compliant repairs, and timely maintenance.  Shane’s area of unique proficiency is electrical, appliances, and refrigeration.

Finally, Shane successfully passed all given motor vehicle, and background screenings. He will arrive at your location in uniform with a name patch and employee badge driving a white service van. Shane is eagerly curious making him a natural problem solver with an adventurer’s heart. He is fun to be around and you can trust Shane to take care of your service needs in a professional and sincere manner!

“Shane and Keegan arrived earlier than expected, but I was texted so I could plan accordingly. Shane isolated the problem and fixed the dishwasher in less than 20 mins. These guys are solid! Thank you very much!”

Jorge A.

Keegan – Service Technician

Keegan has attained more than 5 years’ combined experience in our industries, and is actively participating in our challenging cross-training apprenticeship program. He attained a Federal EPA 608 Universal Certification in Air-Conditioning and Refrigeration and is working towards advanced credentialing.

Keegan is a United States Marine Corps Veteran, where he served more than three years overseas in demanding technical and supervisory roles.

Keegan receives more than 120 hours of annual above-industry-standard continuing education in heating, air-conditioning, electrical and plumbing per year. Additionally, he is actively pursuing an advanced Master Appliance certification. This technical training enables accurate diagnostics, best in class repairs, and timely maintenance ensuring our work is the best. Keegan’s area of particular expertise is electrical, air-conditioning, and appliances.

Finally, Keegan successfully passed all given motor vehicle, and background screenings. He will arrive at your location in uniform with a name patch and employee badge driving a white service van. Keegan is passionate and principled and believes in making a difference through helping others. This shines through in his advocate personality and insightfulness. You can trust Keegan to take care of your service needs in a skilled and accommodating manner!

“Shane and Keegan arrived earlier than expected, but I was texted so I could plan accordingly. Shane isolated the problem and fixed the dishwasher in less than 20 mins. These guys are solid! Thank you very much!”

Jorge A.

Darrick – Installation Technician

Darrick has attained more than 8 years’ combined experience in our industries, and is actively participating in our challenging cross-training apprenticeship program. He attained a Federal EPA 608 Universal Certification in Air-Conditioning and Refrigeration and is working towards advanced credentialing.

Darrick receives more than 120 hours of annual above-industry-standard continuing education in heating, air-conditioning, electrical and plumbing per year. Additionally, he is actively pursuing an advanced Master Appliance certification. This technical training enables proper diagnostics, service, repair, maintenance and code compliant installations. Darrick’s area of distinct competence is new installations of gas furnaces, air-conditioners and water heaters. 

Finally, Darrick successfully passed all given motor vehicle, and background screenings. He will arrive at your location in uniform with a name patch and employee badge driving a white service van. Darrick is warm and connects well with people, he has a strong sense of duty and epitomizes the consul personality. You can trust Darrick to take care of your service needs in a skilled and caring manner!

“Nick & Darrick were very professional. Knowledgeable and took care of the issue very fast! Thank you again guys! Elizabeth is the best! She got the appointment asap. She is always friendly and professional”

Tina K.

Evan – Service Technician

Evan is a graduate of Metropolitan Community College earning both a certificate in HVACR and a Federal EPA 608 Universal Certification in Air-Conditioning and Refrigeration. He is actively participating in our challenging cross-training apprenticeship program while pursuing an Associate of Applied Science Degree in Heating, Air-Conditioning, and Refrigeration.

Evan receives more than 120 hours of annual above-industry-standard continuing education in heating, air-conditioning, electrical and plumbing per year. Additionally, he is actively pursuing an advanced Master Appliance certification. This technical training enables proper diagnostics, service, repair, maintenance and ensures our work is the best. Evan’s area of special skill is plumbing, electrical, and appliances. 

Finally, Evan successfully passed all given motor vehicle, and background screenings. He will arrive at your location in uniform with a name patch and employee badge driving a white service van. Evan is a passionate creative looking to do good and solve problems. He demonstrates the best qualities of the advocate personality and you can trust Evan to take care of your service needs in a proficient and dutiful manner!

Nick W – Service Technician

Nick is a graduate of Metropolitan Community College earning both a certificate in HVACR and a Federal EPA 608 Universal Certification in Air-Conditioning and Refrigeration. He has attained more than 20 years’ of mechanical experience and is actively participating in our challenging cross-training apprenticeship program.

Nick W is a United States Army Veteran, where he served more than thirty-three years in technical and leadership positions earning the esteemed rank of warrant officer. 

Nick receives more than 120 hours of annual above-industry-standard continuing education in heating, air-conditioning, electrical and plumbing per year. This technical training enables correct diagnostics, service, repair, maintenance and ensures our work is the best. Nick’s area of particular expertise is new installations of gas furnaces, air-conditioners and water heaters. 

Finally, Nick successfully passed all given motor vehicle, and background screenings. He will arrive at your location in uniform with a name patch and employee badge driving a white service van. You can trust Nick to take care of your service needs in a skilled and accommodating manner!